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Help zone

FAQ

Frequently Asked Questions

How does the secure server order process work?
Can I place an order via phone or email?
What browser version should I use to place an order?
What types of Instruments Medical-Tools offer?
Does Medical-Tools charge sales tax?
Can people outside the United States order from Medical-Tools?
What are the shipping options?
How do I return something to Medical-Tools?
How can I check the status of my order or track my package?
How does Medical-Tools calculate shipping charges?
How do I bookmark or add Medical-Tools to my favorites?
How do I make Medical-Tools my startpage?

How does the secure server order process work?
Once you select checkout, you will be prompted to login unless you have already done so. Adding products in the shopping card and clicking checkout,  "Payment Details" page will be display total cart value including shipping charges, your personal details (contact details, billing address and shipping address). You can also mention some specific requirement or details under customer notes section. On clicking the submit order button you値l be directed to secure payment processing page, where you値l be asked to provide credit card information.
Once you provide credit card information and submit order, your order will be processed, you値l receive a notification from credit card processors regarding payment processing, you値l also receive an invoice from Medical Tools.

Payment are processed by 2CO & PayPal Secure Payment Gateway, 2CO.com is Varified by Visa, MasterCard SecureCode, McAfee Secure and afiilicated with BBB Online reliability program

Can I place an order via phone or email?
We accept Online orders only.

What browser version should I use to place an order?
Ordering from our site requires the use of an SSL-compliant (Secure Sockets Layer) browser. We recommend using Netscape 4.0 or later, or Microsoft Internet Explorer 7.0 or later. Firefor 3.0 or later or Google Chrome 8 or later. Browser must also be set to receive "cookies". We use cookies to keep track of the items you have ordered in your shopping basket. You can change your browser options or preferences to accept cookies.

What types of instruments does Medical-Tools offer?
we manufacture wide range of
  • Manicure Instruments
  • Surgical Instruments
  • Dental Instruments
  • Veterinary Instruments
  • All Sorts of Scissors
  • T.C. Instruments
  • Custom Instruments
  • Medical and General Tools
Does Medical-Tools charge sales tax?
No, we do not charge any sales tax when shipped; destination state laws may charge sales tax.

Can people outside the United States order from Medical-Tools?
Yes, We accept both domestic and International orders.

What are the shipping options?
Currently we ship all orders via EMS and FedEx which delivers to over 200 countries.

How do I return something to Medical-Tools?
Credit will be issued for all merchandise which is returned unused, in the original packaging and is returned within 30 days of invoice purchase date. You (the buyer) will be responsible for all shipping charges. In order for you to receive credit to your account for returned merchandise a Return Goods Authorization (RGA) must be obtained prior to returning merchandise to Medical Tools. RGA can be obtained by an email at info@medical-tools.com

Please provide below information for RGA

Invoice Number
Date of Invoice
Reason for Return

(Note: No returns will be accepted after 30 days from the date of invoice.)

Credit will be issued within 7 days of receipt of tools.

How can I check the status of my order or track my package?
Yes, we currently ship all packages through EMS and FedEx. We値l provide you tracking number once we ship the order.

How does Medical-Tools calculate shipping charges?
Shipping costs are calculated on the total weight of the products ordered. Shipping charges are will be calculated automatically based on the shipping address. You need to login to check actual shipping charges.

How do I bookmark or add Medical-Tools to my favorites?
Simply press the ctrl key and then press the letter D. Then pull down your favorites or bookmarks menu in your browser. If this did not work, click here and follow the directions for browsers.

How do I make Medical-Tools my startpage?
Click here and follow the directions depending on your browser type and version.  


 

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